3 years ago we chose Marble Unlimited to install our Quartzite countertops. We were thrilled with the beauty of the stone and the professional quality of the installation. When some problems with a slight stain emerged this year, Jennifer, Daniel and their crew promised to take care of it--- despite the fact that we were outside warranty. They have cleaned, dried, and resealed all the tops, and we could not be more grateful. This is a top notch business!!
I hate posting bad reviews, but we had an awful experience at Marble Unlimited. I'm leaving 2 stars because they did offer a full refund for material removal, which was the ultimate resolution. Unfortunately the experience cost us about 4 weeks' additional time without a functional kitchen, and was a nightmare for us all. I'll give them the benefit of the doubt here that this was an honest mistake, but my husband and I were told during our walkthrough that we were purchasing quartzite counters: that these were the natural stone version of the quartz we came to shop for, and would be more durable. We were specifically told we would be able to cut on the counters, set hot pots and pans on the material, and would only have to seal them every 5-10+ years. We therefore spent a little more money on these discounted slabs (they were the last 2 in stock.) Unfortunately these slabs were actually marble, and therefore did not have the properties advertised. We found this out during install, and confirmed it shortly thereafter. To her benefit, Jennifer was as helpful as possible, and I cannot fault her customer service. The reason for my review was my experience with Daniel: after determining we had been misled on what we were buying, he was argumentative, belittling, and just downright rude on the phone. He claimed I was screaming at him on the phone (I have never in my life screamed at a vendor), that no one would have ever told us the material was quartzite, that these counters have been installed in million dollar homes and he couldn't understand why we were unhappy, etc... I was shaking with anger and adrenaline after being spoken to that way over the phone. Based on our experience, I obviously cannot recommend Marble Unlimited for your countertop needs, and would urge you to take your business elsewhere.
Great team and staff here at Marble Unlimited. Andrew helped me with all my questions and inquires and we overall had a great experience working with them. Will definitely be working with them for future projects!
Many choices in stone—good advice from Andrew—quick responses to questions from Jennifer—punctual and professional, hard working installers. I had my beautiful countertops within two weeks. Invisible seam. Highly recommend.
